Condos, homes and waterfront estates · First visit within a week of signing
A/C fails while you're away?
We check cooling and humidity every visit and call a licensed tech the same day.
A slow leak nobody sees?
Valves, water heater and ceilings inspected and photographed on a fixed schedule.
Claim denied for a vacant home?
Dated photo reports prove the home was checked — sent to your inbox after every visit.
General liability insurance. Certificate available on request.
Licensed contractors for every repair
A founder replies within one hour
The math owners miss
A $9 part fails in July. The bill arrives in October.
A blocked A/C drain line, a weeping shut-off valve, a window seal that lets humidity climb past sixty percent — none of it announces itself. Left alone through a Florida summer, small faults turn into floors, drywall and cabinetry. Caught on a scheduled visit, they are a phone call to a plumber.
No one checking
$18,000–$45,000
Typical remediation for mold and water damage found weeks late, plus a claim weakened by no record of upkeep.
Hugo Keys watching
$120–$300 / mo
Twice-monthly inspections, climate readings and a timestamped photo record your insurer and your family can rely on.
Plenty of people have keys. Nobody owns the outcome.
The housekeeper came, probably. The association says the hallway leak was handled. The A/C company left a door tag. Nobody tells you whether your home is actually fine.
We are the one party accountable for the answer. Every visit produces a dated, photographed record. Every finding has a named person attached to it and a time by which you hear from us.
When a vendor needs to get in, we let them in, we stay as long as it takes, and we tell you what happened.
One accountable contact
Photographed record
Vendor access handled
Reply within the hour
Who we serve
Seasonal owners
You are here part of the year. The rest of the year somebody should be.
Estate and household managers
You run the house. We cover the weeks you are not in the state.
Hugo Keys was founded by Oleg Sergiienko and Sergey Alenin, licensed South Florida real-estate brokers with more than ten years of experience. Hundreds of luxury residences have passed through our hands, so we know where Florida homes fail first: hidden leaks, humidity and mold. One of us personally oversees the standard of every visit, and you have a direct line to a founder rather than a call centre.
We treat every residence as if the owner were arriving tomorrow morning.
Oleg Sergiienko & Sergey Alenin, founders
10+ years in Florida homes
We know the weak points of local homes and what a small leak or high humidity turns into.
Named responsibility
A founder owns your account and answers your messages directly — not a dispatcher.
Key protocol
Keys and codes are held in a locked safe under coded tags that carry no address.
No strangers
Only vetted Hugo Keys personnel enter your home, and every entry and exit is logged.
Discretion is part of the service.
We publish no client list and no addresses. Photographs of your home are never used in our marketing. Keys carry a coded tag with no address on it. Areas you mark private are not photographed at all.
What a visit covers
Reliable eyes on your home.
Every visit follows a checklist built for your specific property, and nothing leaves our hands without photographs.
01
Interior & exterior inspection
Doors, windows, ceilings, visible plumbing and exterior glass checked room by room against your property checklist.
02
Climate & A/C control
Temperature, humidity and condensate line verified on every visit — the single biggest cause of Florida claims.
03
Arrival preparation
Home cooled, aired, water run, and groceries and linens handled before your flight lands.
04
Vendor & delivery access
We meet plumbers, cleaners and couriers, stay on site, and document the work. Repairs are done by licensed contractors.
How it starts
Covered within a week.
01
Tell us about the property.
02
We agree a schedule, access and a fixed monthly price.
03
First inspection and report within a week.
Home visit report
Miami Beach · Condominium
Illustrative sample
Visible plumbing — Checked
Climate — Recorded
Follow-up — Owner notified
Proof, not promises
You'll know exactly what we checked.
Every visit ends with a timestamped report: what was inspected, what was measured, what needs attention, and what we did about it.
Owners forward these reports to insurers, property managers and family. Read a full one before you decide.
If we fail to document a visible condition on a scheduled visit, or your report does not reach you within 2 hours of the visit, that month of service is refunded. No annual contract, no cancellation fee — stay because the reports are worth reading.
Cancel any time, in writing, no penalty
Fixed monthly price agreed before we start
Founder-level accountability on every account
Plans
One monthly price. Nothing improvised.
Every plan includes twice-monthly inspections, full climate readings, a timestamped photo report after each visit, storm-season priority scheduling, and a direct line to a founder.
Condo & penthouse
Two inspections a month · from $60 per additional visit
$120per month, from
Single-family home
Two inspections a month · from $95 per additional visit
$190per month, from
Private estate & waterfront
Two inspections a month · from $150 per additional visit
$300per month, from
Estate and waterfront
Larger residences, docks, guest houses and staff coordination.
